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Customer Support Analyst
5 open positions
Job Responsibilities:
- Provide technical and functional support to customers for Odoo Business Apps via phone, email, and chat.
- Analyze and resolve customer issues related to ERP software.
- Build strong customer relationships and improve overall user experience.
- Contribute to the enhancement of products, services, and documentation.
- Assist in troubleshooting software problems using available resources.
- Create and maintain detailed support tickets for all customer interactions.
- Collaborate with the team to report bugs and improvements.
- Offer training and ongoing support to new users.
- Stay updated with the latest ERP trends and software developments.
- Regular client follow-up, support renewal, license management, upselling modules.
Job Requirements:
- Bachelor’s degree or diploma in a related field.
- Knowledge of business processes (financial, inventory, sales, purchase, etc.).
- 1 year and above experiences in customer support for ERP software.
- Strong communication, customer services and interpersonal skills.
- Problem-solving and troubleshooting expertise.
- Ability to work under pressure and
meet deadlines.
Nice-to-Have:
- Experience with Odoo ERP.
Business Analyst
2 open positions
Job Responsibilities:
- Evaluate and recommend enhancements to existing Odoo modules and workflows to ensure alignment with business objectives
- Identify opportunities to improve system usage, streamline processes, and increase user satisfaction with Odoo ERP.
- Monitor and support data quality and consistency across ERP modules, contributing to accurate reporting and business intelligence.
- Analyze and resolve customer issues related to ERP software.
- Build strong customer relationships and improve overall user experience.
- Assist in troubleshooting software problems using available resources.
- Create and maintain detailed support tickets for all customer interactions.
- Collaborate with the team to report bugs and improvements.
- Deliver training sessions to users and create user-friendly documentation to support system adoption and efficient usage.
- Stay updated with the latest ERP trends and software developments.
- Gathers client requirements, maps them to Odoo features, creates process documentation, tests functional flow
Job Requirements:
- Bachelor’s degree in a related field.
- Strong understanding of ERP concepts, data models, and business processes across modules such as Sales, Inventory, Accounting, CRM, or Manufacturing.
- 2+ years of experience in a Business Analyst or ERP Customer Support role, ideally with hands-on Odoo ERP experience.
- Proven problem-solving ability with a focus on user experience and operational efficiency.
- Problem-solving and troubleshooting expertise.
- Ability to work under pressure and meet deadlines.
Odoo Developer
2 open positions
Job Responsibilities:
- Collaborate with functional and support teams to resolve technical issues.
- Develop new features for existing Odoo modules and applications.
- Create new modules and applications based on business requirements.
- Modify and enhance existing applications.
- Integrate Odoo with other applications and systems.
- Provide training and guidance to internal teams.
- Document each development step for future reference and team sharing.
- Advise and mentor junior or intern developers on best practices and processes.
- Develop integrations with other
software.
Job Requirements:
- Bachelor’s degree in a related field. (Computer Science or Information Technology)
- 2 years of experience in Odoo development.
- Strong knowledge of Python programming.
- Familiarity with the software development life cycle and project management.
- Experience with JavaScript, Bootstrap, and HTML5.
- Experience with Odoo SH, AWS, and cloud technologies.
- Strong knowledge of PostgreSQL database management.
- Experience with other programming languages or technologies is a plus.
- Excellent interpersonal and communication skills.
Mobile Developer
2 open positions
Job Responsibilities:
- Develop, test, and maintain mobile applications for iOS and Android platforms.
- Collaborate with cross-functional teams to define and implement new features.
- Optimize mobile apps for performance and user experience.
- Troubleshoot and resolve bugs and technical issues.
- Stay updated with the latest mobile development trends and technologies.
- Contribute to improving development processes.
Job Requirements:
- Bachelor’s degree or diploma or strong knowledge in a related field.
- Above 1 year of experience in mobile app development.
- Experience in building apps to Google Play Store and Apple App Store.
- Strong problem-solving and analytical skills.
- Good communication skills and ability to work in a team environment.
Business Solution Sales
2 open positions
Job Responsibilities:
- Identify customer business needs and provide relevant software solutions.
- Develop and implement sales strategies and plans to meet organizational objectives.
- Demonstrate solutions and educate customers on how to improve their business operations with Odoo.
- Prepare, negotiate, and close sales proposals with customers.
- Build and maintain strong, long-term relationships with existing clients.
- Collect payments and ensure timely follow-ups with customers.
- Conduct market research to stay informed about industry trends, competition, and new opportunities.
- Attend business events and seminars to promote Smei’s services and solutions.
- Collaborate with internal teams to
achieve project objectives on time.
Job Requirements:
- Bachelor's degree (Business, Sales, IT or others related field).
- 2 years of experiences in software solutions sales.
- Knowledge of multiple industries and business processes.
- Excellent interpersonal, communication, presentation, and demonstration skills.
- Strong problem-solving and negotiation skills.
- Ability to develop and implement effective sales strategies.
- Strong knowledge in ERP software.
Functional Consultant
2 open positions
Job Responsibilities:
- Understand and analyze client business processes and requirements.
- Configure and implement Odoo ERP solutions tailored to client needs.
- Accurate configuration and integration of financial data.
- Provide training to clients on how to use Odoo ERP effectively.
- Offer ongoing support and guidance during and after the implementation process.
- Assist clients in resolving ERP-related challenges and optimize their systems.
- Work with functional teams to ensure project success and client satisfaction.
- Overall project planning, task management, client communication, project timeline, coordination across teams.
- Gathers Client requirements, maps them to Odoo features, create process documentation, tests functional flow.
Job Requirements:
- Bachelor’s degree or higher in a related field.
- Relevant certifications in Business, IT, Finance, Accounting or Project Management.
- 3 years of experience in ERP implementation and supporting.
- Effective problem-solving and interpersonal skills.
- Strong knowledge in Odoo and Business process.
Marketing Assistant
1 open positions
“Marketing Assistant”
Job Responsibilities:
- Develop marketing plans.
- Contribute to marketing strategies and make increase customer engagement.
- Contribute to brand building and consistency across all channels.
- Drive customer awareness through targeted campaigns.
- Collaborate with other organizations and partnerships to promote Smei.
- Maintain and update Smei’s website, social medias regularly.
- Manage social media platforms and Create engaging Content.
- Help plan and organize marketing events and promotions.
- Collaborate with internal teams to align marketing efforts with business goals.
Job Requirements:
- Bachelor’s degree or diploma in Marketing, Business, or IT.
- 2 year of experience in marketing, with a focus on digital.
- Strong knowledge of digital marketing tools and strategies.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and meet deadlines.
- Creative thinker with a detail-oriented approach.

About us
We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We provide great services to solve your business problems.